The supplier does not reply to my inquiries

We do know the importance of trouble-free communication between buyers and sellers at Merkandi. It is the most essential thing for any future businesses between purchasers and suppliers. Unfortunately, some problems with contacting the sellers happen, once in a while. What can one do when such thing happens?

contact in b2b deals

1) Use the alternative ways of contacting the seller – if You did not receive any reply via email, then please try to phone the supplier or send him or her a fax. Finally, visit the wholesaler’s website. Perhaps You will find there some other phone numbers and email addresses, or an information about holiday break.

2) Try to resend Your inquiry from another email address – the message might have been directed to the spam, therefore the supplier might have had no chance to even view it. Just remember, that You should try with completely different email address, e.g. if You have sent the message from Gmail, please try the one from Your domain, or other free email.

3) Contact us – perhaps the supplier did not provide the latest contact details. For these situations, You can always contact our Customer Service Team and ask about checking the contact details of the certain wholesaler. We will then search for new phone numbers and email addresses of the seller, and update the information on his or her wholesaler’s card.